Shipping policy
SHIPPING POLICY
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order has been dispatched, you will receive a confirmation email with tracking details.
During launches, sales periods, or high-volume times, processing may take slightly longer. If this happens, we’ll keep you informed.
Delivery Estimates
Delivery times vary depending on your location and chosen shipping method. The estimates below are provided as a guide only and are not guaranteed.
Australia: 2–6 business days
United Kingdom: 5–10 business days
Europe: 6–12 business days
United States: 7–14 business days
Rest of World: 10–18 business days
Please note that customs processing or local postal delays may occasionally extend delivery times.
Shipping Costs
Shipping costs are calculated at checkout based on your location and delivery method.
We may offer free shipping promotions from time to time, which will be clearly stated on our website.
Tracking Your Order
All orders include tracking where available.
Once dispatched, you will receive a tracking link via email so you can monitor your delivery.
Customs, Duties & Taxes
For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.
Incorrect Addresses
Please ensure your shipping details are entered correctly at checkout.
We cannot be responsible for delays, lost parcels, or additional costs caused by incorrect or incomplete addresses.
Lost or Delayed Parcels
If your parcel appears delayed or lost, please contact us and we’ll assist in tracking it down.
While we will always do our best to help, Caillí is not responsible for delays caused by postal carriers, customs, or unforeseen events outside our control.
Questions
If you have any shipping questions, feel free to contact us at:
support@caillijewellery.com
We’re happy to help.